Thank you for shopping with Nagina Lingerie! We aim to provide a smooth and reliable shopping experience, and that includes delivering your products as quickly and safely as possible. Please review our shipping policy for details about our shipping procedures, costs, and delivery times.
1. Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: Delivery within 5-6 days.
- Expedited Shipping: Delivery within 4-5 days.
- Express Shipping: Delivery within 2-3 days.
Please note that delivery times may vary depending on your location, shipping method, and external factors such as weather or carrier delays.
2. Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of the items, and the shipping method you choose.
- Free Standard Shipping is available on orders over 2000.
- For orders under this amount, shipping fees will be applied at checkout.
You can view the shipping cost before completing your order during the checkout process.
3. Order Processing
- Orders are processed and shipped within 5-6 business day after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
- We will send you an email confirmation once your order has been shipped, including tracking information (if applicable).
Please make sure to provide accurate shipping information when placing your order. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.
4. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number (if applicable). You can use this number to track the progress of your shipment.
Please note that tracking information may take up to 24-48 hours to update after your order has been shipped.
5. International Shipping
We currently offer international shipping to the following countries: India.
- International shipping times vary depending on the destination.
- Shipping fees for international orders are calculated at checkout and are based on the delivery address and the weight of the items.
- Please note that international orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.
6. Lost or Damaged Packages
- If your package is lost or damaged during shipping, please contact us at info@naginalingerie.com as soon as possible. We will work with the shipping carrier to resolve the issue and, where applicable, offer a replacement or refund.
- Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. If you believe your package is lost or stolen, please contact the carrier directly to file a claim.
7. Address Changes and Order Modifications
Once your order has been processed and shipped, we are unable to modify or cancel it. If you need to change the shipping address, please contact us immediately before the order is shipped. Once the package is in transit, we cannot make changes to the address.
8. Contact Us
If you have any questions or concerns about your order, shipping methods, or delivery, please feel free to contact us: