At Nagina Lingerie, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy to ensure your shopping experience is hassle-free.

Please read the following guidelines carefully to understand our process.

1. Returns

We accept returns on items that meet the following conditions:

• The item must be unused, unworn, and in the same condition as when you received it.
• The item must be returned with all original tags, packaging, and accessories intact.
• Items must be returned within 30 days from the date of delivery.

Non-returnable items: For health and hygiene reasons, we are unable to accept returns on the following items:

• Lingerie, intimates, and swimwear (if the hygiene seal has been broken).
• Sale or clearance items.
• Custom or personalized products.

If you wish to return an item, please ensure that it meets these conditions and contact us at info@naginalingerie.com for further instructions.

2. Return Process

To initiate a return:

1. Contact our customer service team via email at info@naginalingerie.com within 30 days of receiving your order.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. We will provide you with a return authorization and the return address.
4. Pack the item securely, ensuring all original tags and packaging are included.
5. Ship the item back to us. You are responsible for the shipping costs associated with the return, unless the return is due to an error on our part or a defective product.

Note: We recommend using a trackable shipping service to ensure your return is safely received.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the item is approved for return:

• A full refund will be issued to the original payment method used during the purchase.
• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

Please note that:

• Shipping fees are non-refundable.
• If the return does not meet the criteria (e.g., the item has been used, damaged, or the packaging is missing), we reserve the right to deny the refund or return request.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend that you return the original item for a refund and place a new order for the desired product.

5. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately at info@naginalingerie.com. We will arrange for a replacement or a full refund, including any shipping charges. You must notify us within 7 days of receiving the damaged or defective item.

6. Late or Missing Refunds

If you have not received your refund after the processing time (7-10 business days), please:

• Check your bank account again.
• Contact your credit card company or bank, as there may be processing delays before the refund is posted.
• If you have done all of this and still have not received your refund, please contact us at info@naginalingerie.com.